Introduction

At Safari Sutra Holidays Private Limited ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website [chalogoa.com], book travel services, or interact with us. Our head office is located at Powai, Mumbai, Maharashtra, India, and we operate as a travel company offering domestic and international tour packages.

This policy complies with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number, and postal address.
• Date of birth, gender, and nationality (for travel bookings).
• Passport details, visa information, or other travel-related identification (where required).
• Payment details (e.g., credit/debit card numbers, UPI details, bank account information).

b. Non-Personal Information

• IP address, browser type, device information, and operating system.
• Browsing behavior, such as pages visited, time spent, and links clicked on our website.
• Cookies and similar tracking technologies (see Section 7).

c. Information from Third Parties

• Data shared by travel partners, booking platforms, or social media (e.g., if you log in via a third-party account).

We collect this information when you:

• Book a tour package or service through our website or customer support.
• Subscribe to our newsletter or promotional offers.
• Contact us via email, phone, or contact forms.
• Visit or interact with our website.

2. How We Use Your Information

We use your information to:

• Process and confirm travel bookings, including flights, hotels, and tour packages.
• Communicate with you about your bookings, updates, or customer support queries.
• Send marketing communications, such as promotional offers or travel deals (with your consent).
• Personalize your experience on our website and tailor services to your preferences.
• Comply with legal obligations, such as tax or immigration requirements.
• Analyze website usage and improve our services.
• Prevent fraud, unauthorized access, or illegal activities.

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily provide information (e.g., for bookings or marketing).
• Contractual Necessity: To fulfill travel bookings or services you request.
• Legal Obligation: To comply with Indian laws or regulations.
• Legitimate Interest: To improve our services, ensure security, or prevent fraud, where such interests do not override your rights.

4. Sharing Your Information

We may share your information with:

• Travel Partners: Airlines, hotels, tour operators, and other service providers to facilitate your bookings.
• Third-Party Vendors: Payment gateways, IT service providers, or marketing agencies working on our behalf.
• Legal Authorities: When required by law, court orders, or government agencies.
• Business Transfers: In case of a merger, acquisition, or sale of assets (with notice to you where required).

We ensure that third parties we share data with adhere to confidentiality and data protection standards.

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy (e.g., completing your travel bookings).
• Comply with legal obligations (e.g., tax records for 7 years under Indian law).
• Resolve disputes or enforce agreements.

Once no longer needed, we securely delete or anonymize your data.

6. Your Rights

Under the DPDP Act, 2023, and applicable laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Restriction: Limit how we process your data in certain cases.
• Data Portability: Receive your data in a structured format (where feasible).
• Withdraw Consent: Opt out of marketing communications or revoke consent for non-essential processing.
• Nominate: Designate a nominee to manage your data in case of incapacitation or death (as per DPDP Act).

To exercise these rights, contact us at hello@thesafarisutra.com or +91 9967572970. We will respond within the timelines prescribed by law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance website functionality (e.g., remembering your preferences).
• Analyze usage patterns and improve user experience.
• Deliver targeted advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

8. Data Security

We implement reasonable technical and organizational measures to protect your data, such as encryption, secure servers, and access controls. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

As a travel company offering international tours, we may transfer your data to service providers or partners outside India (e.g., airlines or hotels). We ensure such transfers comply with applicable laws and include safeguards like standard contractual clauses or consent.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or airline portals). We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe we have such data, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the "Last Updated" date. Please review it regularly.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to:

Safari Sutra Holidays Private Limited
Head Office: WeWork Chromium Jogeshwari Link Road, Powai, Mumbai, Maharashtra, India
Email: hello@thesafarisutra.com
Phone: +91 9967572970 / +91 9429690981
Data Protection Officer: Sukhendu Reddy
Email: manage@thesafarisutra.com

We aim to address your queries within 30 days, as required by law.

Last Updated: March 2025